Áú»¢¶Ä²©

Spiceworks

Cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals.

Available solutions




This template is for Áú»¢¶Ä²© version: 6.4
Also available for: 6.2 6.0 5.4 5.0

Source:

Spiceworks integration guide

This guide describes how to integrate Áú»¢¶Ä²© 6.2 installation with Spiceworks using the Áú»¢¶Ä²© email mediatype. This guide provides instructions on setting up a user and an action in Áú»¢¶Ä²©.
Please note that recovery and update operations are unavailable for Spiceworks.

Setting up Áú»¢¶Ä²©

1. Set up an Email media type if it doesn't exist yet.

2. Create a Áú»¢¶Ä²© user and add Media with the Email media type.
The Send to field must contain your helpdesk email address (e.g. ).
Make sure this user has access to all hosts for which you would like the problem notifications to be converted into Spiceworks tickets.

3. Configure a Áú»¢¶Ä²© action without recovery and update operations. Since Áú»¢¶Ä²© doesn't store Spiceworks ticket number, update notifications will result in creating separate tickets instead of updating an existing problem.

See Áú»¢¶Ä²© documentation for more information.

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